Privacy Policy

Effective Date: [12/02/2024]
Last Updated: [02/03/2026]

Luxe Getaways is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Luxe Getaways is a UK-based private travel advisory service.

For the purposes of data protection law, Luxe Getaways is the “data controller” of your personal information.

If you have any questions about this policy or your personal data, please contact:

Email: info@luxe-getaways.com
Website: www.luxe-getaways.com

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data

• Full name
• Title
• Date of birth (for booking purposes)

Contact Data

• Email address
• Telephone number
• Billing address

Booking & Travel Data

• Passport information (if voluntarily provided for booking)
• Travel preferences
• Special requirements
• Dietary or accessibility needs

Financial Data

• Payment confirmation information
  (Note: Payment details are processed securely via Stripe. We do not store full card details.)

Technical Data

• IP address
• Browser type
• Website usage data
• Cookies and analytics data
   

3. How We Collect Your Data

We collect data when you:

• Submit an enquiry form
• Book a consultation
• Secure a planning retainer
• Confirm a travel booking
• Subscribe to marketing communications
• Interact with our website
   

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Performance of a Contract

To arrange travel bookings, manage payments and provide advisory services.

Legitimate Interest

To improve our services, respond to enquiries and manage client relationships.

Consent

For email marketing communications and optional promotional updates.

You may withdraw consent at any time.

5. How We Use Your Information

We use your personal data to:

• Design and curate bespoke travel itineraries
• Liaise with airlines, hotels and suppliers
• Process payments
• Issue booking confirmations
• Provide customer support
• Send relevant marketing communications (if opted in)
• Improve website functionality and user experience
   

6. Sharing Your Data

We may share your information with:

• Airlines
• Hotels and resorts
• Tour operators
• Ground transport providers
• Insurance providers (if requested)
• Payment processors (Stripe / Felloh)
• IT and CRM providers
• Host agency / ATOL partners where required

Host Agency & Booking Platform

Where applicable, Luxe Getaways operates in partnership with an authorised UK travel host agency for the purposes of processing bookings and issuing ATOL-protected documentation.

Client information may be securely processed through the host agency’s booking and administrative systems in order to fulfil contractual travel arrangements.

All such processing is conducted in accordance with UK data protection law.
 

We only share data necessary to fulfil your booking or advisory request.

All third-party suppliers are expected to process your data securely and lawfully.

7. International Transfers

As part of arranging international travel, your data may be transferred outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling travel contracts
• Meeting legal, tax and accounting obligations
• Handling disputes or chargebacks
   

Typically, booking-related data is retained for up to 6 years in line with UK accounting and legal requirements.

Marketing data is retained until you unsubscribe.

9. Marketing Communications

If you opt in to receive marketing:

• We may send newsletters or promotional offers.
• You may unsubscribe at any time via the link in our emails.

We do not sell your personal data.

10. Cookies

Our website uses cookies to:

• Improve website performance
• Analyse traffic
• Enhance user experience

You can manage cookie preferences via your browser settings.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure website encryption (SSL)
• Restricted access to personal data
• Secure payment processing through Stripe / Felloh

While we take reasonable precautions, no online transmission is completely secure.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (where legally applicable)
• Restrict processing
• Object to processing
• Withdraw consent for marketing
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

ICO Website: www.ico.org.uk

To exercise your rights, contact us at info@luxe-getaways.com.

13. Children’s Data

Our services are not directed at children under 18.
We do not knowingly collect personal data from minors without parental involvement.

14. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website.

15. Contact Us

For any privacy-related enquiries:

Luxe Getaways
Email: info@luxe-getaways.com
Website: www.luxe-getaways.com