Booking Terms & Conditions

Effective Date: [12/02/2024]
Last Updated: [02/03/2026]

These Booking Terms & Conditions (“Terms”) apply to all travel arrangements made through Luxe Getaways (“we”, “us”, “our”). By confirming a booking, the lead passenger (“you”, “your”) agrees to be bound by these Terms on behalf of all persons named on the booking.

1. Definitions

1.1 “We”, “Us”, “Our” means Luxe Getaways.
1.2 “You” means the lead passenger and all persons named on the booking.
1.3 “Supplier” means any third party providing travel services including airlines, hotels, tour operators and ground handlers.
1.4 “Package Holiday” has the meaning given under the Package Travel and Linked Travel Arrangements Regulations 2018.
1.5 “ATOL” refers to the Air Travel Organiser’s Licence scheme administered by the UK Civil Aviation Authority.
1.6 “Host Agency” refers to The Travel Network Group where applicable.

2. Our Capacity

2.1 Luxe Getaways may act in one of the following capacities depending on the booking:

a) As an agent for Suppliers;
b) As an organiser under ATOL via our Host Agency for dynamically packaged holidays;
c) As an intermediary facilitating flight-only or accommodation-only bookings.

2.2 Your booking confirmation will specify which arrangement applies.

3. Financial Protection

3.1 Where your booking constitutes a Package Holiday protected under a Supplier’s ATOL licence:

• Financial protection is provided by the Supplier.
• An ATOL Certificate will be issued in the Supplier’s name.
• The Supplier’s booking conditions apply. 

3.2 Where we dynamically package flights and accommodation:

• Financial protection is provided under the ATOL licence held via our Host Agency.
• An ATOL Certificate will be issued at the time of booking.
• Protection applies in accordance with ATOL Regulations.

3.3 Certain arrangements, including flight-only or accommodation-only bookings, may not be ATOL protected. Protection details will be confirmed at time of booking.

4. Formation of Contract

4.1 A binding contract is formed when:

• You confirm acceptance of the booking;
• The required deposit or full payment is received; and
• Written confirmation is issued.

4.2 The contract is subject to these Terms and the applicable Supplier’s terms and conditions.

5. Pricing and Availability

5.1 All quotations are subject to availability and change until confirmed.

5.2 Prices may be affected by:

• Supplier pricing updates;
• Currency fluctuations;
• Government-imposed charges;
• Airline surcharges.

5.3 We reserve the right to correct pricing errors prior to confirmation.

6. Deposits and Payments

6.1 Deposit amounts vary depending on Supplier requirements and airline fare rules.

6.2 Full balance must be paid by the date specified in your booking confirmation.

6.3 Failure to pay the balance by the due date may result in cancellation and loss of deposit.

7. Flight-Only Bookings

7.1 Flight bookings are subject to the Conditions of Carriage of the relevant airline.

7.2 Tickets may be non-refundable unless otherwise stated.

7.3 Amendments are subject to airline penalties and fare differences.

7.4 Schedule changes are governed by the airline’s policies.

7.5 In flight-only bookings, we act solely as agent for the airline.

8. Accommodation-Only Bookings

8.1 Accommodation bookings are subject to the Supplier’s terms and cancellation policies.

8.2 Refunds and amendments are governed by the Supplier’s conditions.

8.3 No ATOL protection applies unless part of a qualifying Package Holiday.

9. Amendments

9.1 Any amendment request may incur:

• Supplier amendment fees;
• Airline change penalties;
• Fare or rate differences;
• Administrative charges where applicable.

9.2 All amendments are subject to availability.

10. Cancellations

10.1 Cancellation charges depend on:

• Booking type;
• Supplier conditions;
• Airline fare rules.

10.2 Certain elements may be non-refundable.

10.3 Cancellation penalties may increase closer to departure.

11. Conditions of Carriage

Air travel is subject to the Conditions of Carriage of the operating airline. These conditions form part of your contract and are available on the airline’s website.

12. Travel Insurance

12.1 Comprehensive travel insurance is strongly recommended at time of booking.

12.2 You are responsible for ensuring adequate cover for cancellation, medical expenses, disruption and personal belongings.

13. Passport, Visa and Health Requirements

13.1 You are responsible for ensuring:

• Passports are valid;
• Visa requirements are met;
• Health requirements are satisfied.

13.2 We accept no liability for travel denied due to incorrect documentation.

14. Force Majeure

14.1 We shall not be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters;
• Government restrictions;
• Airline operational issues;
• Political instability;
• Public health emergencies.
   

15. Liability

15.1 Where we act as agent, liability rests solely with the Supplier.

15.2 Where bookings are made under ATOL protection, liability applies in accordance with applicable Regulations.

15.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability which cannot lawfully be excluded.

16. Data Protection

16.1 Personal data will be processed in accordance with our Privacy Policy.

16.2 Where bookings are processed through Host Agency systems, personal data may be securely processed in accordance with UK data protection law.

17. Complaints

17.1 Any issue during travel must be reported to the Supplier immediately.

17.2 If unresolved, complaints must be submitted in writing within 28 days of return.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.