Effective Date: 12/02/2024
Last Updated: 14/10/2026
Application of These Terms
These Booking Terms & Conditions (“Terms”) apply to travel booking and related services provided by Luxe Getaways Ltd (“we”, “us”, “our”).
By confirming a booking, the lead passenger (“you”, “your”) acknowledges acceptance of these Terms and the applicable supplier or tour operator booking conditions, and confirms that they have authority to make the booking on behalf of the travellers named in the reservation.
The contractual arrangements and financial protection applicable to each booking depend on the travel services purchased and the relevant supplier or package organiser.
Nothing in these Terms excludes or restricts any statutory consumer rights.
1. Definitions
1.1 “Luxe Getaways”, “We”, “Us” and “Our” means Luxe Getaways Ltd, a company registered in England and Wales under Company Number 15483535.
1.2 “You” and “Your” means the lead passenger making the booking and, where the context requires, the other travellers named in the reservation.
1.3 “Lead Passenger” means the individual responsible for submitting the booking request and communicating booking information on behalf of the travellers.
1.4 “Supplier” means a third-party provider of travel services, including airlines, accommodation providers, tour operators, cruise lines, transfer operators and other travel service providers.
1.5 “Package Holiday” means a combination of travel services that constitutes a package under the Package Travel and Linked Travel Arrangements Regulations 2018.
1.6 “Package Organiser” means the business legally responsible for organising and performing a package holiday in accordance with applicable legislation.
1.7 “ATOL” means the Air Travel Organiser's Licence scheme administered by the UK Civil Aviation Authority.
1.8 “ATOL Holder” means the business holding the relevant ATOL licence under which an eligible booking is financially protected.
1.9 “Independent Travel Experts” or “ITE” refers to Independent Travel Experts, the ATOL holder identified under ATOL Number T7400 for eligible flight-inclusive package holidays arranged through its agency arrangements.
1.10 “Booking Confirmation” means the written confirmation issued by the relevant supplier, package organiser or authorised booking agent confirming the accepted travel arrangements.
2. About Luxe Getaways Ltd
2.1 Luxe Getaways Ltd ("Luxe Getaways", "we", "us" or "our") is an independent travel agency specialising in luxury holidays, bespoke itineraries, cruises and personalised travel arrangements.
2.2 Our registered business details are:
Luxe Getaways Ltd
Registered in England and Wales
Company Registration Number: 15483535
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Contact Information
Website: www.luxe-getaways.com
Email: hello@luxe-getaways.com
Telephone: 0800 031 5284
2.3 Depending on the booking, Luxe Getaways may act as a disclosed agent for a tour operator, package organiser or individual travel supplier.
2.4 Before a customer is bound by a booking, we will identify the relevant contracting party and, where applicable, the package organiser, provide the applicable booking conditions and supply the prescribed pre-contract information for package holidays.
2.5 Where we provide a separate private travel advisory service, our Planning & Private Advisory Terms will also apply to that service.
3. Our Role and Booking Arrangements
3.1 Supplier-Packaged Holidays
Where Luxe Getaways arranges a package holiday offered by an established tour operator, the package is supplied under that tour operator's booking conditions.
The relevant tour operator is responsible for performing the package contract in accordance with applicable law.
Luxe Getaways acts as the booking agent unless expressly stated otherwise.
3.2 Bespoke and Dynamically Packaged Holidays
Luxe Getaways may arrange bespoke holidays by combining separately sourced travel components, including flights, accommodation, transfers and other travel services.
Where these arrangements constitute a package holiday, the responsible package organiser will be identified before the customer is bound by the contract and in the booking documentation.
Eligible flight-inclusive packages arranged through Independent Travel Experts (ITE) are protected under ATOL T7400, as explained in Section 4.3
3.3 Individual Travel Services
Where flights, accommodation, car hire, excursions or other services are booked individually and do not form a package, the relevant supplier's terms and conditions will apply.
Such arrangements may have different cancellation rights, financial protection and contractual responsibilities from package holidays.
3.4 Our Responsibilities
Luxe Getaways will exercise reasonable care and skill in providing its agency and advisory services, communicating booking information and processing instructions.
Nothing in these Terms removes any legal responsibility that Luxe Getaways may have under applicable consumer or travel legislation.
4. ATOL and Financial Protection
4.1 Our Commitment
Luxe Getaways Ltd is committed to providing clear and transparent information about the financial protection applicable to customers' travel arrangements.
The type of protection provided depends on the nature of the booking, the travel supplier or package organiser and the applicable financial protection arrangements.
4.2 Supplier-Packaged Holidays
Where Luxe Getaways arranges a flight-inclusive package holiday provided by an ATOL-licensed tour operator, the booking is financially protected under that tour operator's ATOL arrangements.
The relevant tour operator is responsible for providing the package in accordance with its booking conditions and applicable travel legislation.
The ATOL holder and applicable protection will be identified in the booking documentation.
4.3 Bespoke and Dynamically Packaged Holidays
Luxe Getaways specialises in creating bespoke travel experiences, which may involve combining separately sourced flights, accommodation, transfers and other travel services.
Where an eligible flight-inclusive package is arranged through Independent Travel Experts (ITE), the booking is protected under:
Independent Travel Experts
ATOL Number: T7400
For these arrangements, Luxe Getaways acts as the selling agent and ATOL Certificate issuer in accordance with the applicable agency arrangements.
The responsible package organiser will be identified in the relevant booking documentation.
4.4 Flight-Only Bookings
Luxe Getaways Ltd arranges flight-only bookings through authorised travel suppliers, including suppliers operating under their own ATOL licences.
Where a flight-only booking is ATOL protected, financial protection is provided under the ATOL licence of the relevant supplier or ATOL holder, rather than Luxe Getaways Ltd.
For each ATOL-protected flight-only booking, customers will receive an ATOL Certificate identifying the responsible ATOL holder, its ATOL number and the travel arrangements covered by the protection.
Luxe Getaways Ltd acts as the booking agent and will provide customers with the applicable supplier booking conditions and financial protection information.
ATOL protection is determined by the relevant booking arrangements and applicable scheme requirements. The identity of the ATOL holder will be confirmed in the booking documentation.
4.5 ATOL Certificates
Where ATOL protection applies, an ATOL Certificate will be issued in accordance with the applicable ATOL requirements when the first payment is accepted.
The certificate identifies the relevant ATOL holder and the travel arrangements covered by the scheme.
Customers should check their ATOL Certificate carefully against their booking confirmation and contact Luxe Getaways promptly if any information is incorrect or an expected certificate has not been received.
4.6 Scope of Financial Protection
Luxe Getaways arranges a range of travel services, including ATOL-protected package holidays and eligible ATOL-protected flight-only bookings.
ATOL protection applies only to arrangements covered by the relevant ATOL Certificate and the applicable scheme rules.
Standalone accommodation, certain individual travel services and other arrangements may fall outside the ATOL scheme.
Where alternative financial protection applies, details will be provided before booking.
4.7 Financial Protection Information
Luxe Getaways Ltd arranges flight and flight-inclusive holiday bookings through authorised travel suppliers and ATOL holders.
Where a booking is ATOL protected, financial protection is provided under the ATOL licence of the relevant tour operator, supplier or package organiser. This may include Independent Travel Experts (ATOL T7400) for eligible bespoke flight-inclusive packages or another supplier's own ATOL licence.
The applicable ATOL holder's name, ATOL number and details of the protected arrangements will be confirmed in the relevant booking documentation and ATOL Certificate.
Customers should check their ATOL Certificate against their booking confirmation to ensure that the protected travel arrangements are correctly recorded.
ATOL protection applies to eligible bookings and does not automatically extend to standalone accommodation or other travel services purchased separately.
For further information about the ATOL scheme, visit:
4.8 Applicable ATOL Conditions
Luxe Getaways Ltd acts as a travel agent for a range of tour operators, travel suppliers and authorised ATOL holders.
Where a flight or flight-inclusive holiday is ATOL protected, the protection is provided under the ATOL licence of the relevant supplier, tour operator or package organiser.
For eligible bespoke flight-inclusive packages arranged through Independent Travel Experts, financial protection is provided under Independent Travel Experts ATOL T7400.
For holidays and flights booked through other ATOL-protected suppliers, the relevant supplier's ATOL licence and booking conditions will apply.
5. Booking Enquiries and Quotations
5.1 All quotations are subject to availability, supplier confirmation and applicable pricing conditions.
5.2 Prices may change before a booking is confirmed, including as a result of changes in airfares, accommodation availability, exchange rates or supplier pricing.
5.3 A quotation does not constitute a confirmed reservation.
5.4 Travel arrangements become confirmed only when the relevant organiser or supplier accepts the booking and issues the appropriate confirmation.
5.5 Customers are responsible for reviewing the proposed itinerary, travel dates, passenger names, accommodation details, room categories, board arrangements and other essential information before authorising a booking.
5.6 Special requests must be communicated before booking. We will pass reasonable requests to the relevant supplier but cannot guarantee their fulfilment unless expressly confirmed.
6. Booking Confirmation and Contract Formation
6.1 A booking request may be submitted by email, telephone, WhatsApp or another agreed communication method.
6.2 The lead passenger must confirm acceptance of the relevant quotation, booking conditions and applicable charges.
6.3 The travel contract is formed in accordance with the booking conditions of the relevant organiser or supplier.
6.4 Customers will receive the appropriate booking confirmation and, where applicable, an ATOL Certificate.
6.5 Customers should check all booking documents immediately upon receipt.
6.6 Any discrepancy should be reported promptly so that we can investigate and, where possible, arrange correction.
7. Lead Passenger Responsibilities
7.1 The lead passenger must be at least 18 years old and have authority to make the booking on behalf of all travellers included in the reservation.
7.2 The lead passenger is responsible for providing accurate passenger information and ensuring all travellers receive the relevant booking information.
7.3 Passenger names must match the travel documents required by the airline, cruise line or other transport provider.
7.4 The lead passenger is responsible for communicating payment deadlines, travel requirements and relevant booking conditions to the other travellers.
7.5 Where payments are made collectively, the lead passenger remains responsible for ensuring that the required booking payments are received by the stated deadlines, subject to the applicable contract.
8. Holiday Prices and Payments
8.1 The total holiday price and any compulsory charges payable at the time of booking will be communicated before the customer agrees to purchase.
8.2 Prices are generally quoted in pounds sterling unless otherwise stated.
8.3 Deposits, instalments and final balance deadlines will be specified in the quotation or booking confirmation.
8.4 Deposits may be non-refundable where permitted by applicable law and the relevant supplier or organiser's booking conditions.
8.5 Failure to make payment by the required deadline may result in cancellation of the booking and applicable charges.
8.6 Any cancellation resulting from non-payment will be handled in accordance with the applicable contract and statutory rights.
8.7 Payments must be made through authorised payment methods provided by Luxe Getaways or the relevant travel supplier.
8.8 We will never request payment to an unauthorised personal account.
9. Bespoke and Tailor-Made Holiday Pricing
9.1 Luxe Getaways may create personalised holiday packages by combining separately sourced flights, accommodation, transfers and other travel services.
9.2 The total quoted price for such arrangements incorporates applicable sourcing, arrangement and packaging costs.
9.3 Internal pricing components are included within the overall quotation and are not charged separately after the customer has accepted the agreed price.
9.4 Any separately payable booking fees, supplier charges or optional extras will be communicated before the customer agrees to incur them.
9.5 Bespoke arrangements may be subject to particular supplier conditions, including restricted availability, special deposits and cancellation charges.
9.6 These conditions will be explained before booking where applicable.
10. Booking Administration Fees
Certain services may attract administration fees charged by Luxe Getaways.
Our standard charges are:
10.1 These charges apply only where relevant, disclosed and permitted by applicable law.
10.2 Supplier charges, airline penalties and fare differences may apply in addition to Luxe Getaways fees.
10.3 Any applicable charges will be communicated before the customer agrees to a chargeable amendment or service.
10.4 Where an administration fee is charged separately, it will be identified appropriately in the relevant payment documentation.
10.5 No administration fee will be imposed where doing so would conflict with the customer's statutory rights, including applicable rights to a full refund.
10.6 Fees may be updated for future bookings. Any fee already agreed for an existing booking will not be changed retrospectively without a lawful basis.
11. Amendments Requested by Customers
11.1 Customers wishing to amend a confirmed booking should contact Luxe Getaways as soon as possible.
11.2 Amendments may include changes to passenger names, dates, accommodation, flights, room categories or other arrangements.
11.3 All amendments are subject to the relevant supplier's rules and availability.
11.4 Depending on the booking, charges may include supplier amendment fees, airline penalties, fare or accommodation price differences and applicable Luxe Getaways administration fees.
11.5 Certain travel services, including restricted airline tickets, may not permit changes.
11.6 Where an amendment cannot be made, cancellation and rebooking may be necessary, subject to the applicable conditions.
11.7 Statutory rights to transfer a package holiday to another eligible traveller will be respected. Charges for such transfers will not exceed the costs permitted by law.
12. Customer Cancellations
12.1 Requests to cancel a booking should be submitted in writing to hello@luxe-getaways.com.
12.2 Cancellation takes effect in accordance with the relevant organiser or supplier's booking conditions.
12.3 Cancellation charges may depend on the travel arrangements purchased, the time remaining before departure and the supplier's contractual terms.
12.4 Some services, including certain airfares, accommodation rates and special arrangements, may be non-refundable where legally permitted.
12.5 Where applicable, Luxe Getaways may charge its disclosed cancellation handling fee, subject to the customer's statutory rights and the fairness of the charge.
12.6 For package holidays, cancellation charges must comply with the Package Travel and Linked Travel Arrangements Regulations 2018.
12.7 Customers may be entitled to cancel a package without paying a termination fee in circumstances prescribed by law, including certain unavoidable and extraordinary circumstances at the destination or its immediate vicinity that significantly affect the package or transport to the destination.
12.8 Where a statutory right to a full refund applies, no contractual provision in these Terms will reduce that entitlement.
13. Changes or Cancellations by Suppliers and Organisers
13.1 Airlines, tour operators, hotels, cruise lines and other suppliers may occasionally make changes to confirmed arrangements.
13.2 We will communicate significant changes to customers as soon as reasonably practicable after receiving the relevant information.
13.3 Where a package organiser proposes a significant change to an essential element of a package, the customer will receive the options and rights required by applicable law.
13.4 Depending on the circumstances, these may include accepting the change, accepting a suitable alternative where offered, or terminating the package contract without a termination fee.
13.5 Any refund or compensation entitlement will be determined by the applicable legislation and booking conditions.
13.6 Minor changes permitted by the contract and applicable law may not give rise to a right to cancel without charge.
14. Price Changes After Booking
14.1 Once a package holiday has been confirmed, any subsequent price change must comply with the Package Travel and Linked Travel Arrangements Regulations 2018.
14.2 A package organiser may increase the price only where the contract expressly permits it and the increase results from legally permitted changes, such as relevant transport costs, taxes or exchange rates.
14.3 Where the contract permits such increases, customers must also receive the corresponding statutory right to a price reduction when the relevant costs decrease.
14.4 Any permitted price increase must be notified with the required explanation and calculation at least 20 days before the package begins.
14.5 If a permitted increase exceeds 8% of the total package price, the customer will have the applicable statutory options, including the right to terminate without a cancellation fee.
14.6 These provisions do not authorise Luxe Getaways to impose price increases outside the relevant contractual and legal requirements.
15. Refunds
15.1 Refund eligibility depends on the booking type, the circumstances of cancellation and applicable consumer law.
15.2 Where a package holiday refund is required under the Package Travel Regulations, the responsible organiser must provide the refund within the statutory timeframe, generally no later than 14 days after termination.
15.3 Refunds for individual travel services will be handled under the relevant supplier's terms and applicable law.
15.4 Where Luxe Getaways acts as an agent, we will assist with communicating and processing refund requests.
15.5 We will not impose an administration deduction that unlawfully reduces a customer's statutory refund entitlement.
15.6 Where appropriate, refunds will be returned through the original payment method unless another lawful arrangement is agreed.
16. Passports, Visas and Entry Requirements
16.1 Customers are responsible for ensuring that all travellers hold valid passports and meet the applicable visa, immigration and entry requirements.
16.2 Passport validity requirements vary by destination and nationality.
16.3 Some countries require advance electronic travel authorisation, visas, vaccination certificates or other documentation.
16.4 Luxe Getaways may provide general travel guidance, but customers should verify requirements using official government and destination authority sources before departure.
16.5 Customers are responsible for informing us of any circumstances that may affect their eligibility to travel.
16.6 We are not responsible for losses resulting from inaccurate information supplied by the customer or a failure to meet entry requirements, except where liability arises from our own breach of legal duty.
17. Health, Accessibility and Special Assistance
17.1 Customers should inform Luxe Getaways of any accessibility requirements, reduced mobility needs or other relevant assistance requirements before booking.
17.2 We will communicate these requirements to the relevant supplier or organiser where appropriate.
17.3 The availability of particular facilities or assistance depends on the supplier and destination.
17.4 Customers should obtain appropriate professional medical advice about travel health matters where necessary.
17.5 Information about health requirements may also be available through official UK government travel advice and recognised travel health services.
18. Travel Insurance
18.1 Luxe Getaways strongly recommends that all customers obtain comprehensive travel insurance appropriate to their circumstances and travel arrangements.
18.2 Insurance should be considered for medical emergencies, repatriation, cancellation, curtailment, baggage, travel disruption and any relevant activities.
18.3 Customers should check policy exclusions, excesses and any requirements relating to pre-existing medical conditions.
18.4 Travel insurance is not a substitute for ATOL protection, and ATOL protection is not a substitute for travel insurance.
18.5 Unless expressly stated, travel insurance is not included in the holiday quotation.
19. Flights and Airline Conditions
19.1 Flights are subject to the operating airline's conditions of carriage.
19.2 Flight schedules, aircraft types, seating arrangements and baggage allowances may change.
19.3 Seat selection and special service requests are subject to airline availability and confirmation.
19.4 Customers must comply with airline check-in, identification and boarding requirements.
19.5 Airline schedule changes, cancellations, delays and denied boarding may give rise to rights under applicable aviation passenger protection legislation.
19.6 Nothing in these Terms restricts those rights.
20. Accommodation, Transfers and Excursions
20.1 Accommodation descriptions, star ratings and facilities are based on information supplied by the relevant accommodation provider or organiser.
20.2 Hotel classification standards may vary between destinations.
20.3 Room allocation, views, bed configurations and special requests are subject to the confirmed booking details and supplier conditions.
20.4 Transfers and excursions may be operated by independent local providers.
20.5 Customers should review the applicable meeting instructions, timings and participation requirements.
20.6 Any material difference between the confirmed arrangements and services provided should be reported promptly so that appropriate assistance can be arranged.
21. Cruises
21.1 Cruise bookings are subject to the relevant cruise line's booking conditions and any applicable package organiser's terms.
21.2 Cruise itineraries, ports of call, embarkation arrangements and onboard services may be changed for operational, weather, safety or other reasons.
21.3 The customer's rights following such changes depend on the circumstances, applicable contract and relevant legislation.
21.4 Customers must comply with the cruise line's documentation, health, identification and embarkation requirements.
21.5 Any separately purchased onboard packages, excursions or upgrades may be subject to additional conditions.
22. Events Beyond Reasonable Control
22.1 Travel arrangements may be affected by circumstances beyond the reasonable control of Luxe Getaways or the relevant supplier.
22.2 Such circumstances may include severe weather, natural disasters, government restrictions, major transport disruption, security incidents and other exceptional events.
22.3 The effect of these circumstances on a booking will be determined by the applicable contract and law.
22.4 Where customers have statutory rights to assistance, alternative arrangements, cancellation or refunds, those rights will continue to apply.
22.5 Nothing in this section removes responsibilities imposed by the Package Travel Regulations or other applicable legislation.
23. Problems During Travel and Complaints
23.1 If a problem occurs during your holiday, please notify the relevant accommodation provider, tour operator, local representative or other responsible supplier promptly.
23.2 You may also contact Luxe Getaways so that we can assist in communicating the issue to the appropriate party.
23.3 Customers should allow a reasonable opportunity for the issue to be investigated and remedied where practicable.
23.4 If the issue remains unresolved, please submit a written complaint to:
23.5 Please include your booking reference, travel dates, a description of the issue and any relevant supporting evidence.
23.6 We recommend submitting complaints as soon as reasonably possible after the issue arises.
23.7 We aim to acknowledge written complaints within five working days and provide a substantive update within 28 days where reasonably practicable. Complex complaints may take longer; we will explain any delay and liaise with the responsible supplier or organiser as appropriate.
23.8 Any contractual notification requirements will be applied subject to applicable consumer law. A delay in reporting a complaint will not automatically remove statutory rights.
24. Liability and Consumer Rights
24.1 Luxe Getaways is responsible for providing its own services with reasonable care and skill.
24.2 Where Luxe Getaways acts solely as an agent, the relevant supplier or organiser is responsible for performing its contractual obligations, subject to any legal responsibilities that also apply to Luxe Getaways.
24.3 Where a booking constitutes a package holiday, the package organiser has the responsibilities imposed by the Package Travel and Linked Travel Arrangements Regulations 2018.
24.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
24.5 Nothing in these Terms limits customers' rights to remedies, refunds, price reductions or compensation where required by law.
24.6 Any liability arising from an individual travel service will be assessed according to the relevant contractual arrangements and applicable legislation.
25. Private Travel Advisory Services
25.1 Luxe Getaways offers optional professional advisory services for bespoke travel enquiries requiring dedicated research, itinerary development or specialist planning.
25.2 These services are separate from standard holiday quotations and straightforward package bookings.
25.3 Where an advisory retainer applies, the scope of work, price and applicable terms will be confirmed before chargeable work begins.
25.4 Advisory retainers are governed by our separate Planning & Private Advisory Terms, available at:
www.luxe-getaways.com/advisory-terms
25.5 Payment of an advisory retainer does not itself constitute confirmation of flights, accommodation or other travel services.
25.6 Where statutory cancellation rights apply to advisory services, those rights will be respected. If the customer asks us to begin advisory work during a statutory cancellation period, we will obtain any legally required express request and provide the relevant cancellation information before work starts.
Advisory fees are not automatically non-refundable merely because work has commenced.
26. Personal Information and Data Protection
26.1 Luxe Getaways collects and processes personal information necessary to provide travel booking and related services.
26.2 Information may be shared with relevant airlines, hotels, tour operators, cruise lines, transfer providers, payment processors and other parties where necessary to arrange or administer travel services.
26.3 Personal information will be processed in accordance with applicable UK data protection legislation and our Privacy Policy.
26.4 Customers should ensure that information provided about other travellers is accurate and that they have an appropriate basis for sharing it.
26.5 Our Privacy Policy is available through our website.
Where special-category information, such as health or accessibility information, is needed for travel arrangements, it will be handled in accordance with applicable data protection requirements.
27. Website Information
27.1 We aim to keep information published on the Luxe Getaways website accurate and up to date.
27.2 Holiday descriptions, prices, offers and availability may change.
27.3 Website content is provided for general information and does not constitute a confirmed booking.
27.4 Where website information differs from an accepted booking confirmation, the confirmed contractual documents and applicable legal requirements will determine the customer's rights and obligations.
28. Changes to These Terms
28.1 Luxe Getaways may update these Terms to reflect changes in legislation, business operations or booking procedures.
28.2 Updated Terms will be published on our website with the relevant revision date.
28.3 Changes will not retrospectively remove contractual or statutory rights relating to existing confirmed bookings.
28.4 The terms applicable to an existing booking will be those incorporated into the relevant contract, subject to any lawful subsequent agreement.
29. Governing Law
29.1 These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable to the customer.
29.2 Disputes may be brought before the courts with jurisdiction under applicable law.
29.3 Nothing in this section removes any mandatory right a consumer may have to bring proceedings in another competent court.
30. Contact Information
For booking enquiries, amendments, cancellations, complaints or questions about these Terms, please contact:
Luxe Getaways Ltd
Company Registration Number: 15483535
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: hello@luxe-getaways.com
Telephone: 0800 031 5284
Website: www.luxe-getaways.com
31. Acceptance of Booking Terms
By authorising a booking, the lead passenger confirms that they have been given the opportunity to review these Terms and the relevant organiser or supplier booking conditions.
The lead passenger also confirms that the information supplied for the booking is accurate to the best of their knowledge and that they have authority to act on behalf of the travellers included.
Acceptance of these Terms does not waive or restrict any statutory consumer rights.
Luxe Getaways Ltd
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