Terms and Conditions for Flight-Only Bookings

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 1. Booking and Deposit

To confirm a booking we require a non-refundable deposit of £50 per person required at the time of booking. The deposit guarantees your flight reservation and is non-refundable under any circumstances, including cancellations by the customer.  The due date for the outstanding balance will be shown on your receipt or confirmation invoice. It is important you make a note of this date as we do not normally send reminders. Failure to pay your balance by the due date may result in your booking being cancelled. All deposits are non-refundable. 

Late Payment

Please contact us if you are unable to pay for your booking by the balance due date. In certain instances a deadline extension may be granted, however if this is possible it will incur a late payment fee of £15 per passenger. Should an extension not be possible your booking will be at risk of being cancelled by the airline.

Refunds

In the event that Luxe Getaways Ltd must refund a customer, this will be done in the same manner in which payment was made. Refunds by cheque will only be made once the initial payment has cleared. All refunds from Luxe Getaways Ltd will be payable to the original payee only. Refunds may take up to 10 weeks to process.

Where airlines are offering full refunds due to extraordinary circumstances such as flight cancellations, health warnings or force majeure events, a £30 fee per ticket will apply towards the cost of the refund process. However, this fee will be waived where the funds are held on account for future travel.

2. Full Payment

Full payment for your flight must be received 12 weeks before the departure date.

If full payment is not received by the due date, we reserve the right to cancel your booking. In this event, the deposit will be forfeited, and cancellation fees may apply (see Section 4 below).

3. Payment Methods

We accept payment via credit/debit card, bank transfer, or other methods as stated at the time of booking. Any fees related to international payments or currency conversions are the responsibility of the customer.

We do not accept American Express or Diners Club cards. 

4. Cancellation by the Customer

If you choose to cancel your flight booking:

 More than 12 weeks before departure: You will forfeit the £50 per person deposit.

 Less than 12 weeks before departure: Full cancellation charges apply. No refund will be provided.

 5. Changes to Your Booking

If you wish to make changes to your booking, we will do our best to accommodate them. However, all changes are subject to airline availability and may incur additional charges.

Any changes made within 12 weeks of departure may be subject to higher fees and restrictions.

6. Cancellation or Changes by the Airline

In the event of flight cancellations or schedule changes by the airline, we will notify you as soon as possible and assist in arranging alternative options where available. However, we are not responsible for any airline-initiated changes or cancellations.

7. Travel Documents

It is the responsibility of the customer to ensure that they have valid travel documents, including passports, visas, and any other necessary paperwork required for the destination. Failure to provide these documents may result in denied boarding, and no refunds will be issued.  Luxe Getaways Ltd cannot be held responsible for costs incurred by you if you fail to be admitted to any country. Please check with the Embassy or High Commission for the country being visited or transited for the exact visa and health requirements. Some countries require a pre-authorised electronic travel permit completed on-line. 

8.  Fares & Taxes Increases

Fares and taxes are subject to change on unpaid bookings. In this instance all amounts will be passed on to the passenger(s). Where an increase comes into effect we will endeavour to give you notice, however this is not always possible. A fare increase will not apply once we are in receipt of full payment by cleared funds. Any bookings cancelled & subsequently refunded as a result of increased taxes or fuel surcharges will result in a £40 per person admin fee.

9. Name Changes

The first name(s) and surname(s) you supply for your airline booking must be exactly as they appear in all passengers’ passports. Names cannot be amended once booked. If the names given are not correct we will have to cancel the original booking and the relevant cancellation charges will apply. Any subsequent booking(s) resulting from name changes may result in a higher fare.

10. Duplicate Bookings

If a booking is made more than once in the same name on the same airline and with the same or similar dates this is deemed a duplicate booking. If you have made duplicate bookings, these will get cancelled by the airline. The resulting re-booking of these flights may be at a higher fare. Sackville Travel is not responsible for any fare increases that may result from duplicate bookings.

11. Tickets & Ticket Dispatch

We will release all scheduled airline tickets on receipt of full payment by cleared funds unless otherwise advised.  Tickets for charter flights and group allocations will be issued approximately two weeks before departure. All tickets are issued in accordance with each airlines condition of carriage.

12. Reconfirming Flights

You must reconfirm your return flight times locally with your airline at least 72 hours before departure – this will ensure you have the most up to date flight details.

13. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance that covers cancellations, delays, medical emergencies, and other unforeseen circumstances.

14. Liability

We act as an agent between you and the airline. As such, we are not liable for any flight cancellations, delays, or other disruptions caused by the airline. Our liability is limited to the services we provide directly.

15. Force Majeure

We regret that neither we nor the supplier of the services in question can accept responsibility or be liable for compensation claims in the event of “Force Majeure”.

Circumstances amounting to Force Majeure are unforeseen events such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or Government action.

16. Data Protection

By making a booking with any company or brand within the Luxe Getaways Ltd, you agree to the use and disclosure of information given to us for the following purposes: To process your booking (when the information may be sent abroad), for the airline, for immigration, for market research, to prevent fraud and to enable us to contact you by letter, telephone or email with details of our services. If you purchase our travel insurance, we will pass your details to the insurers.  We will never sell your information to a third party. The lead passenger (or the person who made the first payment) agrees that their details will be displayed on all subsequent documentation. If this is not acceptable please advise us in writing and we will endeavour to meet your request, however if a booking needs to be split to facilitate this amendment, administration charges will apply.

17. Conditions of Carriage

We recommend that you familiarise yourself and all fellow passengers with your airline’s Conditions of Carriage. Copies of these conditions are available on their websites. These conditions include information about delays, compensation, refusal of travel, carrying prohibited items in your luggage and the airlines full terms and conditions.

18. Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Our ATOL number is T7400. For more information about financial protection and ATOL certificate go to: www.caa.co.uk. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where

By completing your booking with us, you acknowledge that you have read, understood, and agree to these terms and conditions.